Returns Policy

We hope you are pleased with your purchase from HopeShop, however if you experience an issue with any item ordered, we encourage you to contact our Customer Service Team so that we can assist. 

Our Customer Service Team can be contacted using the following details:
 
HopeShop Customer Service Team [email protected]
+61 3 5965 6300 Monday to Thursday 8am - 5pm AEST 

Please ensure that you quote your order number when contacting our Customer Service Team to assist with the identification of your order. 

Issue with a product
Please contact our Customer Service Team if there is a problem with an item received.  For example, if the item is damaged, faulty or not as described.  Our Customer Service Team will then guide you through our process for refunds, repairs and replacements.

Please contact our Customer Service Team before proceeding to return any items as the process may differ depending on the nature of the item and the issue and your location.  You must obtain a Return Authorisation from our Customer Service Team prior to returning any item.  Returns will not be accepted without a Return Authorisation.

Any refunds will be provided via the payment method used for the initial transaction.

No change of mind
Please ensure that purchases are carefully reviewed prior to placing an order as we do not offer returns or refunds if you change your mind.

If you have any questions about our products, we encourage you to contact our Customer Support Team before purchasing so that they can provide you with any further information or assistance that might be required.

Further details can be found in our Terms and Conditions of sale. 

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law.  Our terms of sale and refund policy do not seek to exclude or limit any rights you have under the Australian Consumer Law.